Frequently Asked Questions

All our products are sold strictly for in-vitro (outside of living organisms) laboratory research and educational purposes. They are not intended for human or animal consumption, therapeutic, or diagnostic use.

Yes. Every batch is independently tested by Janoshik Analytical, a leading third-party laboratory. A Certificate of Analysis (COA) is available for each product, showing purity and identity verification.

Our peptides typically have a purity of 98% or higher as verified by HPLC analysis. The exact purity for each batch is documented on the Certificate of Analysis.

Store peptides in a cool, dry place away from direct light. For long-term storage, keep them refrigerated (2-8°C) or frozen (-20°C). Reconstituted peptides should be refrigerated and used within a few weeks.

No. We support guest checkout - just enter your email address. However, creating an account lets you track orders, save addresses, and view order history.

We accept SEPA bank transfers (EU bank accounts) and cryptocurrency payments (Bitcoin, USDT, and other major cryptocurrencies via NOWPayments), which also include credit/debit card options.

SEPA transfers typically take 1-2 business days to arrive. Your order will be processed as soon as the payment is confirmed.

You can cancel your order before it has been shipped. Once shipped, cancellation is no longer possible. Contact [email protected] as soon as possible.

For payments via bank transfer (SEPA), PayPal, or cryptocurrency, you will receive an invoice with a 5-day payment term. After the deadline, you will receive a payment reminder. If payment is still outstanding, formal dunning notices are issued (1st notice: EUR 5.00 fee; 2nd notice: EUR 10.00 plus 2% p.a. interest). Orders unpaid after 23 days are automatically cancelled.

We ship to 44 European countries including all EU member states, the UK, Switzerland, Norway, Iceland, and more. For non-EU destinations, customs duties and local taxes may apply upon delivery.

Shipping is a flat rate of EUR 15.00 per order, regardless of order size.

Typical delivery times: Germany, Austria, Netherlands: 2-3 days. Western EU: 3-4 days. Rest of EU: 4-6 days. These are estimates and may vary.

Yes. All orders are shipped in plain, unmarked packaging. No product names or branding appear on the exterior.

Yes. A tracking number is emailed to you once your order ships. You can also view tracking in your account.

Sealed, unopened products can be returned within 14 days. Once the seal is broken, returns are not accepted due to hygiene and safety regulations (EU Directive 2011/83/EU, Art. 16(e)).

Contact us at [email protected] within 48 hours with photos. We will send a free replacement.

Refunds are processed within 10 business days of receiving the returned product. SEPA refunds may take an additional 5-10 business days to appear in your account.

Click "Register" in the top menu and fill in your name, email, and password. You can also create an account during checkout.

Log in to your account and go to "My Orders". Click on the order to see tracking information. You'll also receive tracking via email.

Email us at [email protected] or use the contact form on our website. We aim to respond within 24 hours on business days.