Terms & Conditions
Last updated: April 2026
1. Scope & Applicability
These General Terms and Conditions ("Terms") apply to all orders placed through peptidesdirect.io, operated by Toptimum Ltd ("we", "us", "the Company"). By placing an order, you agree to these Terms. We sell exclusively to customers who are at least 18 years of age. Your use of this website and any personal data you provide are subject to our Privacy Policy, available at peptidesdirect.io/legal/privacy. By placing an order, you acknowledge that you have read and understood our Privacy Policy.
2. Research Use Only
All products sold on this website are intended strictly for in-vitro laboratory and research purposes only. Products are NOT intended for human or animal consumption, therapeutic use, diagnostic purposes, or any in-vivo application. Specifically, products must NOT be used as or in: drugs, pharmaceuticals, or medicines; food or food additives; cosmetics or personal care products; medical devices; veterinary products; household chemicals; or any commercial product intended for consumption or bodily application. By purchasing, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract; (c) you will use the products solely for legitimate in-vitro laboratory research; (d) you will comply with all applicable local, national, and EU regulations regarding the purchase, import, handling, storage, and use of research peptides; (e) you accept full responsibility for the proper handling, storage, and disposal of all products purchased; (f) you will not resell, redistribute, or make available the products for any prohibited use. You are solely responsible for ensuring that your purchase, import, possession, and use of products comply with all applicable laws and regulations in your jurisdiction, including import/export regulations, customs requirements, and any licensing requirements. We make no representation that products are legal for import or use in your jurisdiction. Reselling, repackaging, or redistribution of products without our prior written consent is prohibited. Any misuse of products is solely the responsibility of the buyer.
3. Contract Formation
Product listings on our website constitute an invitation to make an offer, not a binding offer. By placing an order, you submit a binding offer to purchase. The contract is formed when we send you an order confirmation email. We reserve the right to decline any order.
4. Prices & Payment
All prices are listed in Euros (EUR) and include applicable taxes. Shipping costs are displayed separately during checkout. We accept payment via Visa and Mastercard (processed by Loxworth International Limited / CircoFlows), SEPA bank transfer, and cryptocurrency (via NOWPayments). Credit and debit card payments are processed instantly. For SEPA transfers, the order is processed upon receipt of payment (typically 1-2 business days). For cryptocurrency payments, the order is processed upon blockchain confirmation. Unpaid orders will receive payment reminders after 3 and 5 days. Orders that remain unpaid after 10 days will be automatically cancelled. Payment processing is provided by third-party payment service providers. We are not responsible for any errors, delays, or failures caused by payment processors, including declined transactions, processing delays, currency conversion issues, or blockchain network congestion. Third-party payment processors are subject to their own terms of service and privacy policies.
5. Shipping & Delivery
We ship to all EU member states and selected European countries including the UK, Switzerland, Norway, and Iceland. Standard shipping costs EUR 15.00 per order (free shipping on orders over EUR 150). Estimated delivery: 2-5 business days within the EU, 5-10 business days for non-EU European destinations. For non-EU countries, import duties and local taxes may apply. Risk of loss passes to you upon delivery to the carrier.
6. Right of Withdrawal & Returns
Under EU Directive 2011/83/EU (Consumer Rights Directive), Article 16(e), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. All our research peptide products are sealed for quality and safety. Once the seal is broken, the product cannot be returned. If you receive a sealed, undamaged product, you may return it within 14 days of receipt for a full refund, provided the seal is intact. Damaged or defective products will be replaced free of charge. Please contact us within 48 hours of delivery with photos of the damage.
7. Limitation of Liability
Products are provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that product descriptions, images, purity percentages, Certificates of Analysis, pricing, or other content on this website are complete, accurate, reliable, or error-free. Minor variations in product appearance, packaging, or labelling may occur between batches. In the event of a pricing error, we reserve the right to cancel affected orders prior to shipment. Our liability is limited to the purchase price of the products ordered. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use, handling, storage, or disposal of products, including but not limited to human or animal consumption. Product information is provided for reference only and does not constitute scientific or medical advice. By purchasing research products, you voluntarily assume all risks associated with the handling, storage, use, and disposal of such products. You acknowledge that research peptides may pose risks if improperly handled, and you accept full responsibility for following appropriate laboratory safety protocols. For consumers within the EU, statutory warranty rights under Directive (EU) 2019/771 remain unaffected.
8. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Toptimum Ltd and protected by copyright. Reproduction or distribution without written permission is prohibited.
9. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Cyprus. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paphos, Cyprus. For consumers within the EU, mandatory consumer protection laws of your country of residence remain applicable. In the event of a dispute, we encourage you to contact us first at [email protected] to seek an amicable resolution. Consumers residing in the EU have the right to submit complaints to an alternative dispute resolution (ADR) body. You may also contact the European Consumer Centre (ECC) in your country of residence for assistance with cross-border disputes.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes take effect upon publication on this website. Continued use of the website constitutes acceptance of the modified Terms.
11. Indemnification
By purchasing products from this website, you agree to indemnify, defend, and hold harmless Toptimum Ltd, its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use, handling, storage, or disposal of any products purchased; (b) any breach of these Terms by you; (c) your violation of any applicable law or regulation; (d) any third-party claims related to the products after delivery to you. This indemnification obligation survives termination of any agreement between you and us.
12. Force Majeure
Toptimum Ltd shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, sanctions, embargoes, customs delays, carrier disruptions, supply chain interruptions, internet or telecommunications outages, or any other event of force majeure. If a force majeure event continues for more than 30 days, either party may terminate the affected order(s) without liability.
13. Account Suspension & Termination
We reserve the right to suspend or terminate your account and refuse any current or future orders, without prior notice or liability, if we reasonably believe that: (a) you have violated these Terms; (b) you intend to use products for purposes other than legitimate in-vitro research; (c) you have provided false or misleading information; (d) your account is associated with fraudulent activity; or (e) continued service to you would expose us to legal or regulatory risk. Upon termination, any pending unpaid orders will be cancelled.
14. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy, Disclaimer, and any order confirmation, constitute the entire agreement between you and Toptimum Ltd with respect to your use of this website and purchase of products, and supersede all prior or contemporaneous communications and proposals.